Process Servers Canada, Lormit Process Services, With Over 70 Office Locations Across 8 Provinces, BC, AB, SK, MB , ON, NB, NS, NL.

Biography of a Canadian Process Serving Company with 70 Offices to Serve You Across Canada The Story of Lormit Personal Process Services s
- by Tim Haworth

"You have to be good at what you do!" a voice booms from the other end of the telephone.

"Do you know that my third largest customer base is made up of my competitors?"

Tim Haworth, President of LORMIT PERSONALPROCESSSERVICES is clear, energetic and forthright. He does not hold back and he’s planned well in advance for this interview which is something that he is very good at doing at all times. There is little preamble: he is a busy man. He knows what he is doing and he has the system down pat.

What follows is an elaborate dissertation of how time, cost and a combination of direct and indirect business models produce a better system that provides a, "win, win", situation all round for customers, franchisees and himself.

There are several remarkable and unexpected items I note as he speaks during our two-hour telephone conversation.

He is not rushed and is very friendly; a conversational tone makes you feel that he is concerned with your opinion of him. Tim is an excellent salesman and refreshingly proud of this fact; he creates a trust in you as you listen to him talk about his beginnings and what he has created.

You find that you like him in a very short time in spite of his business-like, yet principled and disciplined manner. Tim is, of course, much more than an extremely successful entrepreneur.

At 16 years of age, Tim began working a full time afternoon shift, while attending high school. After graduation he began a career in sales. Married young and now with three children, he attended university for two years on his two days off which fell during the week. He was then promoted into management and no longer able to attend the classes.

However, by 1978 Tim had become very disillusioned with working for someone else and when offered an equity position in the company that he had worked for seven years, he quit.

Around this time his wife, who worked in a law office, needed a person to deliver a service related to a restraining order. The person doing the job just could not handle this sort of situation. Tim was asked if he could do it. In his own words, he did everything wrong!

But Tim quickly learned and found these services excited him. Soon he was doing all of the process work for that company, which covered the entire city of Edmonton. In 1979 Tim bought the business and was making about $1200 a month gross. He tapped out affidavits on a typewriter, done with a combination of sheer energy and persistence, which helped to bring his new business up to an annual gross of $100,000 a year. LORMIT PERSONALPROCESSSERVICES, a combination of his first wife’s name, and his name, spelled backwards, was well and truly on its way!

Organization and the ability to sell worked in his favour. He next went out and sold himself to even more law firms. Tim's promise to do a service and follow through is another important part of his business philosophy.

Tim eventually approached IBM to see if he could obtain a software program for his process serving business. There was none. It was a very frustrating time. And there were more problems that would soon manifest themselves.

In the meantime, a few very lucky breaks came into play. First, a six week postal strike brought unexpected developments. During this time service by registered mail was not an option. A process server had to be utilized. He offered personal, courteous service and people liked it! They did not return to the regular postal service after the strike was over. At the same time, the early 80’s, saw a real estate collapse in Alberta which sent the real estate market into a downward tailspin. People walked away from highly mortgaged homes. Tim was doing 80 services a day!

The company was doing so well in Edmonton, Tim opened a Calgary office, the beginning of a period of tremendous growth. He rented a room and at the end of four days of handwriting his manual, Lormit’s franchise system was in place. When the documents were returned by his law office in the form of the required prospectus, they were handed back to Tim almost word for word as he had set them down – only this time they were typed!

There were tough days ahead, though. The software program caused difficulties as it was developed. The Alberta Securities Commission required an audit, which was expensive and time consuming. A partner was bought out along the way. The bubble created by the real estate collapse had passed through. Sales were now declining and Tim’s bank of 25 years called the term loans. This still rankles today. Family saw him through this crisis. He has never set foot in that bank since and sings the praises of The Alberta Treasury Branches who treated him well and just as one would expect of Tim, he is loyal to them to this day.

Having been through some hard times, Tim decided to work smarter, not harder. Things slowed down but his business continued to develop like the Tortoise and the Hare. He set up 16 offices in Alberta, his rock, around 1985. Expansion was strategic and deliberate. From method to means Tim covers all the bases of the industry including centralized monthly billing for his cross-Canada offices, a big plus for many of their clients. Tim’s persistence, energy, detailed planning and execution of these plans won out over adversity.

The franchise system was in place and proving it could and would work. Tim takes great pains to tell me he is interested in the people who work with him and for him. For a new franchisee there is no money to pay up front. Tim trusts his franchise owners – but he does have expectations. Long term relationships are what he is interested in and many of his original owners are still with him 18 years later. Some of these owners have even retired now.

Tim is available to all the franchisees around the clock by phone, fax or e-mail. He will walk each one through their files as many times as is necessary.

Since 1985 Lormit has continued to grow across the country. Tim has an application process and a plan. He personally flies in and interviews prospective new franchise owners. Tim listens to his interview subjects but also watches their body language. They have to fit the location, the expectation of business and its return in that area. Many are part time opportunities so this is important. It is this savvy approach to business, in general, that accounts for the 70 offices thriving and growing over the years.

Not surprisingly Lormit continues to expand and needless to say, with all of these people and offices in place across our country, Tim has exciting, new ideas in mind. Strangely enough he does not elaborate on it nor does he let us in on what he is worth today! He does, however, say once more, "You have to be good at what you do"!

We very much believe that he is just what he says, very good at what he does!

Tim has developed and headed his company, written their 500-page manual, a computer program for his offices, coordinates with his loyal managers of 70 legal support service company offices spread throughout and across this country, all under the name of mailit s. Quite an accomplishment and very inspiring!

Tim is located in his Edmonton office which recently moved to new headquarters and his listings are sprinkled throughout our directory and can also be found in all office locations and cities of service online at www.processserverscanada.com.

Please see his display ads and new ruler insert which is a handy size for the desk, pocket or purse. Thank you, Tim.

Fee Schedules

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Biography

408, 11456 Jasper Avenue, Edmonton, AB, T5K 0M1

Fee Schedules For a Schedule of Fees Please Click on either link

Biography

408, 11456 Jasper Avenue, Edmonton, AB, T5K 0M1

Fee Schedules

For a Schedule of Fees Please Click on either link